That said, the glass can break if it takes a hard hit or drop, and this isn’t covered under our warranty. Think of it like a pair of glass-lens sunglasses—if you drop them and the lens shatters, it’s not something the warranty would most likely cover. However, we do offer free repairs for the ring or pendant itself if you send the silver back to us and cover the postage costs!
Shipping and Returns
All orders will be sent to you using Australia Express Post to ensure a speedy delivery.
Returns and Refunds
Our entire collection is made to last a lifetime of regular use. Every piece is handmade and carefully checked before it leaves us. If, however, a manufacturing fault shows up within the first year, we’ll happily replace it. Just send it back to us (covering the postage upfront) and we’ll refund your return shipping and send you a replacement. Please pop a note in the bag with the ring or pendant shape and the sand you chose.
We encourage you to choose carefully. We provide plenty of photos and detailed measurements to help you decide before you buy. If your order arrives and you simply change your mind, that’s on you—but we’re happy to arrange an exchange. Just return the item in its original packaging and condition (well padded), include a note with what you’d like to exchange it for, and pop in a self‑addressed satchel so we can send your replacement back to you.
Send to:-
Pure Sands Australia
23 Widmark Street
Stafford Heights 4053
If you've got something we can help with, we'll definitely try to help. Send us an email and we'll get back to you ASAP!
